Support

Email support@eleadbroker.com and a person will reply within one business day.

How do I add my team?

Open Team in the app or dashboard and share your invite code. New teammates download ELEAD, create an account and enter the code. Techs only see their own leads, rewards and referral link.

How do customers join our referral program?

Text them your program link from Customer program in the dashboard, or print the QR code on invoices. They sign up on their phone and accept your program terms. No app needed.

How do customers get their rewards?

Rewards are earned when the referred job is done and paid. Send them from Rewards through Tremendous (a gift card, prepaid Visa, or cash if you allow it), or pay them yourself and mark them paid.

Who sends customers' tax forms?

You do, for the customers you pay. Customer program shows what each customer was paid this year and flags anyone at $2,000 or more, the IRS 1099 threshold from 2026 on.

Why isn't a partner getting leads?

Both companies need the B2B Add-on, and an owner or admin at each company needs to sign the referral agreement under Agreements. The Partners page shows Ready when they're set, or what's missing.

How does a lead pick a partner?

ELEAD looks for ready partners that take that service and cover the customer's ZIP, then uses the lowest priority number. You can always choose a partner by hand.

A partner says they never got the lead.

Check the phone and email on their partner record. The lead page shows whether they opened it. You can resend by reassigning it.

How do I put our logo on everything?

Owners and admins upload it under Settings → Logo. It shows on your customer pages, lead links and emails. It's included with either plan.

How do I delete my account?

In the app go to More, then Delete account. Owners need to hand ownership to a teammate first.